Delivery & Shipping

RETAIL CUSTOMERS

DELIVERIES

We aim to deliver your chosen items to the place and person of your choice in perfect condition and in the shortest possible time. Provided the items you order are in stock.

RETURN POLICY

We will accept returns for products that are sealed and in the original condition EXCEPT custom blended curl patterns (i.e. Iamnubian, Nia Natural and Beautycanbraid collections) within 10 days from delivery date. Custom blended curl patterns have to be refused at delivery and sent back in the unopened shipping package. A store credit  will be issued for unopened hair in the package (i.e. Bobbi Boss branded hair in the original packaging sealed BY Bobbi Boss) that you can use for your next purchase.

*We understand that this policy is tough but it is requirement due to the nature of our products. Could you imagine receiving hair that someone else touched or handled? Neither can we so this policy is STRICTLY ENFORCED!  

GENERAL POLICY

• Item(s) must be returned in original condition and in original packaging including all original tags, paperwork, manuals or accessories. Returned item(s) must be unused, not tried on, unaltered, and undamaged.

• Customers are responsible for the additional costs associated with return.

• If returned items are not same condition they were in when they were sent, we will refuse or send the package back to you with shipping charge.

• Returned merchandise will receive a minimum 20% restocking fee, depending on the condition of the item(s).

• If the original order qualified for free shipping and promotional shipping, original shipping costs will be deducted.

• Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.

• Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.

• International or military installation (APO, FPO, MPO) returns, it must be made within 20 days from delivery date. You will be responsible for additional charges (handling, customs etc).

REFUSED PACKAGE / UNDELIVERABLE AS ADDRESSED (RETURN TO SENDER)

• If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.

• Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied and shipping costs are not refundable.

INELIGIBLE ITEMS FOR RETURN

• Clearance items, Special Sale items, Promotional items, Special Order items.

• ALL Fashion Jewelries and Cosmetics, and hygienic item are Final Sale.

• Any product that is used, tried on, damaged by customers, missing pieces, and missing packaging materials.

SHIPPING POLICY

You can choose from a variety of domestic US shipping options for your order. There are Standard Shipping, 3-Day Shipping, 2-Day Shipping and Overnight Shipping. You can also choose from a variety of shipping options for your order destined for Alaska, Hawaii, APO/FPO/DPO military addresses, and US Territories. 

1. Shipping Rates

Please note that shipping rates are subject to change at any time. And all shipping costs include handling and may be subject to state tax.

2. Order Processing and Deadline

Order processing times are counted in business days (Monday through Friday, excluding national holidays). These times average 1-4 business days and may take longer, depending on immediate item availability. BLACK FRIDAY & CYBER MONDAY ORDERS REQUIRE UP TO 10 BUSINESS DAYS TO PROCESS.

All orders received before 1pm EST, Monday through Friday, will begin to process the same day. Orders received after the cutoff time will begin to process the next business day. (Please, note that process does not mean to ship your order.)

3. Shipping Timeframes and Confirmation Emails

You will receive a shipment confirmation email, with a tracking number, when we have finished processing your order and our transportation partner has picked it up for delivery, at which point the shipment method timeframe you have selected will commence. Please note that our transportation partners do not process orders on the weekend. Therefore, if you place an order after the cutoff time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. 

-Orders Shipped with USPS Priority Mail, UPS Ground, or Flat Rate Shipping can average 2-7 business days for arrival, within the 48 Continental US States.

-Orders Shipped with USPS Priority Mail International can average 6-10 business days and USPS Express Mail International can average 3-5 business days for arrival (pending normal customs clearance).

-Orders shipped with any of the UPS Express shipping options (Next Day Air, 2nd Day Air, 3-Day Select), will take the selected number of days for arrival. (For processing times, please see Shipping Policy: 2. Order Processing and Deadline)

4. Shipping Carriers

Orders shipped via standard shipping will be shipped via the US Postal Service or UPS. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery. Please note when using expedited shipping methods we cannot request or guarantee delivery by a specific time. Generally UPS will deliver your package by 8PM on the estimated date of delivery.

5. Eligibility of Free Shipping

Free shipping offer is limited to UPS or USPS ground shipping only. Free shipping offer not valid for International orders, APO/FPO/DPO, HI, AK, PR, & US VI. Free shipping is determined by the merchandise total after discounts are applied. Certain items are ineligible for Free Shipping. The minimum purchase required for Free Shipping, and free shipping doesn't apply to gift certificates, bulk orders, orders over 20 pounds, applicable shipping charges or sales tax. Also Free shipping doesn't apply to backorder, preorder, heavy or oversize items. If you have one or more ineligible items in your cart, you will be asked to remove the item(s) if you wish to qualify for free shipping.

6. Weekend Delivery

Expedited orders shipped via UPS (overnight, 2-day, and 3-day) are delivered Monday to Friday only. Orders shipped via USPS (standard) are delivered Monday to Saturday. Delivery is not available on Sundays. 

7. Risk of Loss

All items purchased from ShopPureBeautySupply.com is made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed since the date of shipment.

8. DOT Restrictions on Air Shipping 

We are unable to ship DOT-restricted (hazmat) items to Alaska, Hawaii, APO/FPO military addresses, and US Territories.

Most of our packages are delivered by a combination of air and ground transport. But the US Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap. 

Restricted items include:

• Aerosol-type products or medications in pressurized spray cans, such as: hairspray, shaving cream, and inhalers.

• Products that contain flammable volatile or corrosive chemicals, such as: fragrances, nail polish, bunion treatments, and nail polish remover. 

We're committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require ground-only delivery, at our standard

shipping rate, for orders that contain DOT-restricted products.

 

Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.